Help & Support
Welcome to the SafetyApparel.ca Help & Support Centre. Find information about shipping, returns, payment options, sizing, Canadian safety standards, tax exemptions and how to contact our customer service team.
SafetyApparel.ca supplies safety apparel, workwear and personal protective equipment to businesses, organizations and individuals across Canada. Use the resources below to quickly find the information you need.
Shipping Information
Learn about shipping across Canada, estimated delivery times, our Canadian distribution network, carriers, product availability and minimum order requirements.
Returns & Refunds
Find information about return eligibility, our 30-day return period, Return Authorization requirements, the 20% restocking fee, defective products and refund processing.
Payment Options
Learn about the payment methods accepted by SafetyApparel.ca, including Visa, Mastercard, American Express, PayPal, PayPal Pay Later and Interac e-Transfer.
BC PST Exemption
Some qualifying safety apparel and personal protective equipment may be eligible for a British Columbia Provincial Sales Tax exemption. Review the requirements and information for eligible purchases.
Learn About BC PST Exemptions »
Size Charts
Choosing the correct size is especially important when purchasing workwear and safety apparel. Review our available sizing information and manufacturer size charts before placing your order.
Canadian Safety Apparel Standards
Learn about Canadian safety apparel requirements and terminology, including CSA Z96 high-visibility apparel classes, reflective materials, flame-resistant clothing, arc-rated apparel and workplace safety requirements.
Our Canadian Safety Apparel Standards guide explains the differences between common safety ratings and provides general information to help employers and workers understand what to look for when selecting safety apparel and PPE.
View Canadian Safety Apparel Standards »
Contact Customer Service
Still need help? Contact the SafetyApparel.ca customer service team for assistance with products, existing orders, shipping, payments or other questions.
Email: info@safetyapparel.ca
Phone: (604) 756-5052
Our customer service hours are Monday to Friday, 8:00 AM to 4:00 PM Pacific Time. When contacting us about an existing order, please include your order number whenever possible.
Safety Apparel & PPE Support Across Canada
Whether you need help selecting a product, understanding Canadian safety apparel standards, checking sizing, reviewing shipping options, arranging a return or finding information about your order, SafetyApparel.ca is committed to making it straightforward to purchase safety apparel, workwear and PPE online in Canada.