Returns & Refunds
Returning an Item
If you ordered the wrong size, colour, style or quantity and would like to return all or part of your order, please email orders@safetyapparel.ca to request a Return Authorization (RA).
Please include the following information:
- Your order number
- Product style number
- Colour
- Size
- Quantity being returned
- Reason for the return
Once your return has been approved, we will provide instructions explaining where the products must be shipped.
Customer-requested returns are subject to a 20% restocking fee, and return shipping costs are the responsibility of the customer.
Return Requirements
Returns must be requested within 30 days of receiving your order and must be authorized by SafetyApparel.ca before being shipped.
- A valid RA number is required for all returns.
- The RA number must be clearly marked on the return package.
- Returns sent without authorization may be refused.
- Products must be returned to the warehouse specified in your return instructions.
- Altered or opened garments are not returnable.
- All original tags and packaging must be included.
- Original shipping and handling charges are non-refundable.
- Customer-requested returns are subject to a 20% restocking fee.
Please keep your courier receipt and tracking number until your return has been processed.
Incorrect Items or Shipping Errors
If we shipped you the wrong product, size, colour or quantity, please contact us at orders@safetyapparel.ca.
Include your order number and a complete list of the affected items, including the style number, colour, size and quantity. We will provide return instructions and, when the error is ours, SafetyApparel.ca will cover the applicable return shipping costs.
Defective Products
Products are covered against manufacturing defects for one month from the date of purchase.
If you believe you have received a defective product, email orders@safetyapparel.ca with your order number and details of the affected item, including the style number, colour, size and quantity.
We will review the issue and provide instructions for the return or replacement of the product where applicable.
Refunds
Approved refunds are issued to the original method of payment.
Please allow up to 10 business days after the applicable warehouse receives your return for your refund to be processed. Your financial institution may require additional time before the credit appears on your account.
Original shipping and handling charges are not refundable unless the return is the result of an error by SafetyApparel.ca.
Order Cancellations
Orders may only be cancelled before they have shipped.
Once an order has been picked up by the courier, it can no longer be cancelled and our standard return policy applies.
Product Warranties & Suitability
Commercial products sold by SafetyApparel.ca are expected to be free from manufacturing defects. Where a product is determined to be defective, the available remedy may include replacement of the defective product or a refund of the applicable purchase price.
Product specifications, certifications and technical information are provided based on information available from the applicable manufacturer or supplier and may be updated as products or standards change.
Customers are responsible for confirming that a product is appropriate for its intended application and meets any workplace, regulatory, safety or compliance requirements that apply to its use.
Need Help With a Return?
If you are unsure whether an item is eligible for return or need assistance with an existing return, contact us at orders@safetyapparel.ca. Please include your order number so we can assist you as quickly as possible.