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Privacy Policy

Last Updated: June 9th, 2026

At Safetyapparel.ca, we take privacy seriously. This Privacy Policy describes how we handle the personal information of customers, website visitors, suppliers, business contacts, and anyone else who interacts with us — and how we keep that information safe.

We are committed to handling personal information transparently, responsibly, and in full accordance with applicable Canadian privacy legislation.

This Privacy Policy applies whenever you browse our website, open an account, place an order, submit a quote request, sign up for emails, reach out to our team, or engage with Safetyapparel.ca in any other way.

Your use of Safetyapparel.ca constitutes your agreement to the practices described here, subject to your rights under applicable law.

1. About Safetyapparel.ca

Safetyapparel.ca is operated from British Columbia, Canada. Safetyapparel.ca primarily serves tradespeople, contractors, worksites, businesses, organizations, and individuals purchasing safety apparel, workwear, high-visibility clothing, personal protective equipment, and related products across Canada.

Privacy Officer
Safetyapparel.ca
British Columbia, Canada
Phone: (604) 756-5052
Email: privacy@safetyapparel.ca

Privacy questions, concerns, or requests can be directed to our Privacy Officer at any time using the contact information above.

2. Personal Information We Collect

We collect personal information that is genuinely necessary to run our business, fulfill orders, serve our customers, operate our website, and meet our obligations under applicable law. We do not collect more than we need.

Information You Give Us Directly

The personal information we collect depends on how you engage with Safetyapparel.ca. This may include:

  • Name
  • Company, contractor, organization, crew, worksite, or institution name
  • Job title or role, where provided
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account login credentials
  • Saved account preferences
  • Order history
  • Product selections, sizes, quantities, and purchase details
  • Customer service and support communications
  • Quote requests and inquiry submissions
  • Email subscription and newsletter preferences
  • Payment-related information provided at checkout
  • Artwork, logos, company marks, images, designs, decoration files, print files, embroidery files, or other materials submitted in connection with a custom order or production request

Abandoned Cart Follow-Up

If you begin a purchase on Safetyapparel.ca but do not complete checkout, we may use the contact information you have already provided to follow up about your cart. This is intended as a helpful reminder, not unsolicited marketing, and is handled in a manner consistent with applicable law. You can opt out of these messages at any time by contacting us or clicking the unsubscribe link in the message.

Optional Customer Accounts

Creating an account with Safetyapparel.ca is optional and not always required to complete a purchase. If you do open an account, we will collect and store the information needed to maintain it — such as your name, email address, billing and shipping addresses, saved preferences, and order history — so that you can manage your account and place future orders more easily.

Information Collected Automatically

Like most websites, Safetyapparel.ca automatically collects certain technical and behavioural data when you visit. This information is gathered through our website infrastructure, ecommerce platform, server logs, cookies, pixels, tags, tracking scripts, and similar technologies. It may include:

  • IP address
  • Browser type and version
  • Device type and model
  • Operating system
  • Approximate location derived from IP address
  • Pages and products viewed
  • Search terms entered on the website
  • Website or advertisement that referred you to us
  • Date and time of your visit
  • How you navigate and interact with the site
  • Shopping cart and checkout behaviour
  • Advertising interactions
  • Email engagement data such as opens and clicks, where applicable

Information We Receive from Third Parties

We may receive limited personal information from third-party partners that support our operations — including payment processors, shipping carriers, ecommerce platform providers, analytics services, advertising platforms, email marketing tools, fraud prevention providers, and business software providers.

3. How We Use Personal Information

Personal information is used only for purposes that are consistent with operating our business and that a reasonable person would consider appropriate given the context. These purposes include:

  • Receiving, processing, and fulfilling orders
  • Managing customer accounts and saved preferences
  • Handling customer service and support requests
  • Preparing and delivering quotes, product recommendations, and order updates
  • Processing payments, issuing refunds, and maintaining transaction records
  • Confirming billing details and minimizing payment errors or delays
  • Coordinating shipping, delivery, tracking, pickups, and returns logistics
  • Communicating with customers about orders, inventory, payment issues, shipping updates, returns, or exchanges
  • Sending abandoned cart follow-up messages where permitted by applicable law
  • Supporting custom decoration, printing, embroidery, or branding services where available
  • Processing and reviewing customer-uploaded artwork, logos, or design files
  • Keeping accurate records of orders, invoices, and customer interactions
  • Identifying and preventing fraud, chargebacks, unauthorized transactions, and misuse
  • Improving site performance, product assortment, and the overall customer experience
  • Running analytics, performance reporting, and business planning
  • Tracking and optimizing advertising and marketing campaigns
  • Sending promotional emails and newsletters where consent has been obtained or is implied under applicable law
  • Maintaining accurate consent, suppression, and unsubscribe records
  • Meeting our obligations under tax, accounting, legal, regulatory, and contractual requirements
  • Defending and protecting our legal rights, property, and the safety of our customers and staff

By using Safetyapparel.ca or submitting personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy, and as otherwise permitted or required by law.

4. Customer-Submitted Artwork, Logos, and Design Files

Safetyapparel.ca may invite customers to upload artwork, logos, company marks, images, trademarks, text, design files, embroidery files, print-ready files, or other materials in connection with a custom decoration, branding, or production order.

By submitting any such materials to Safetyapparel.ca, you confirm and warrant that:

  • You are the owner of the submitted materials, or you hold all rights, licenses, permissions, and authorizations necessary to submit and use them for the intended purpose.
  • You have the authority to permit Safetyapparel.ca and any relevant service providers to reproduce, adapt, print, embroider, apply, display, or otherwise use those materials in fulfilling your order.
  • The materials do not infringe or violate any copyright, trademark, patent, moral right, privacy right, publicity right, trade secret, or other intellectual property or proprietary right belonging to a third party.
  • The materials are lawful and do not contain content that is defamatory, threatening, discriminatory, obscene, or otherwise unsuitable for production.
  • You have verified compliance with all applicable laws and regulations.

Customers bear sole responsibility for ensuring they have the legal right to submit and use all uploaded files. Safetyapparel.ca does not independently confirm ownership or rights clearance for submitted materials. We reserve the right to decline, pause, or request revisions to any order involving materials that appear to be unlawful, infringing, offensive, unsafe, or otherwise inappropriate.

Customer files may be kept on record for purposes including order completion, quality assurance, reorders, customer support, dispute resolution, and legal compliance. Files are retained only as long as necessary for those purposes or as otherwise required or permitted by law.

You agree to indemnify and hold harmless Safetyapparel.ca, its affiliates, directors, officers, employees, contractors, and service providers against any claims, losses, damages, liabilities, costs, or expenses — including those arising from allegations that submitted materials infringe a third party's rights.

5. Cookies, Analytics, and Advertising Technologies

Safetyapparel.ca uses cookies, web beacons, pixels, tracking scripts, device identifiers, and similar technologies to keep our site running, understand how it is being used, and support our marketing activities.

Essential Cookies

Certain cookies are strictly necessary for the website to function. Without them, core features — including your shopping cart, checkout process, account login, session management, and security functions — may not operate correctly. These cookies do not collect information used for marketing purposes.

Analytics

We use Google Analytics 4 and similar analytics tools to understand visitor behaviour, monitor site performance, identify technical issues, and make informed business decisions. These tools may collect data including your IP address, device and browser information, pages visited, time on site, traffic sources, and approximate location.

Advertising and Remarketing

We may run advertising campaigns using platforms such as Google Ads, Meta advertising services (including Facebook and Instagram), and Microsoft Advertising. These platforms use cookies and tracking technologies to measure ad performance, connect ad clicks to website activity, build audience segments for remarketing, and deliver relevant ads across third-party websites and platforms. Each advertising partner operates under its own privacy policy and data settings.

Your Cookie Choices

You can adjust or disable cookies through your browser settings at any time. Many advertising platforms also offer user-level privacy and ad preference controls. Keep in mind that blocking certain cookies may limit the functionality of Safetyapparel.ca.

6. Email Marketing, Mailchimp, and CASL

Safetyapparel.ca complies with Canada's Anti-Spam Legislation (CASL) and all other applicable laws governing commercial electronic messages sent to Canadian recipients.

We use Mailchimp to manage our email marketing lists, send campaigns, and track subscription records. Mailchimp may process and store subscriber data — including email addresses and engagement information — on servers outside Canada, including in the United States. Mailchimp maintains its own privacy policy, available at mailchimp.com.

We will obtain express or implied consent before sending commercial electronic messages, as required by CASL. Marketing emails from Safetyapparel.ca will clearly identify us as the sender, include accurate contact information, and provide a simple and functional way to unsubscribe.

Our marketing messages may cover product announcements, promotions and discounts, seasonal campaigns, company news, safety apparel and PPE updates, educational content, or other communications related to our products and services.

We track and retain records of consent, subscription status, unsubscribes, and email engagement to demonstrate CASL compliance and maintain accurate mailing lists.

You can withdraw consent to receive marketing emails at any time by clicking the unsubscribe link in any of our emails or by contacting us directly. Requests are processed promptly and in accordance with the law.

Unsubscribing from marketing emails does not prevent us from sending messages that relate directly to your orders, account, payments, shipping, customer service matters, safety notices, or other non-promotional communications that we are permitted to send under applicable law.

7. Payment Processing

Safetyapparel.ca accepts payment by credit card (Visa, MasterCard, American Express), PayPal, and other methods that may be displayed at checkout or offered by our customer service team.

Credit Card Payments

Credit card transactions are handled by third-party payment processors and financial institutions. When paying by card, you may be asked for your name, billing address, card number, expiry date, and CVV. All card data is transmitted using SSL/TLS encryption. Safetyapparel.ca does not store complete card numbers, CVV codes, or expiry dates — these are handled securely by our payment processor in accordance with applicable payment security standards.

PayPal

Selecting PayPal at checkout will redirect you to PayPal's secure environment to authorize and complete your payment. Any information collected during that process is subject to PayPal's own privacy policy and terms of service.

All payment records may be used to verify transactions, reconcile accounts, process refunds, investigate chargebacks or disputes, and satisfy our legal, tax, and accounting obligations.

8. When We Share Personal Information

We do not sell personal information.

We may disclose personal information to third-party service providers and business partners that we rely on to operate our business and deliver our products and services. These parties may include:

  • Ecommerce platform providers
  • Payment processors, financial institutions, card networks, and PayPal
  • Shipping carriers, couriers, freight providers, and fulfillment partners
  • Suppliers, distributors, and production partners involved in fulfilling orders
  • Mailchimp, for email marketing and list management
  • Google Analytics and Google Ads
  • Meta advertising services, including Facebook and Instagram platforms
  • Microsoft Advertising or Bing Ads
  • Fraud prevention, security, and risk management providers
  • Website hosting, cloud infrastructure, and IT service providers
  • Customer support and business software providers
  • Legal, accounting, insurance, and compliance advisors
  • Government bodies, regulators, law enforcement agencies, or courts where disclosure is required or permitted by law

All service providers are permitted to use personal information only as required to deliver services on our behalf, and we take reasonable steps to ensure appropriate protections are in place.

We may also disclose personal information as required to comply with legal obligations, respond to lawful requests or court orders, enforce our agreements, recover amounts owed, investigate suspected fraud or misconduct, protect the safety and rights of customers and staff, or carry out a business transaction such as a merger, acquisition, or asset sale.

9. Personal Information Outside Canada

Several of the third-party platforms and service providers we work with operate outside Canada, including in the United States. This means that personal information may be stored, accessed, or processed in foreign jurisdictions, including by providers such as Google, Meta, Microsoft, Mailchimp, PayPal, BigCommerce, and others.

Once personal information crosses Canadian borders, it becomes subject to the privacy laws of the jurisdiction where it is held — and may in some circumstances be accessible to foreign authorities under local law.

We take reasonable steps to ensure that all cross-border service providers maintain appropriate contractual, technical, and organizational safeguards to protect personal information consistent with the standards we apply in Canada.

10. How We Protect Personal Information

Protecting the personal information in our care is a responsibility we take seriously. We maintain a combination of administrative, technical, and physical safeguards designed to guard against unauthorized access, loss, misuse, disclosure, alteration, or destruction of personal information.

Our protective measures include:

  • SSL/TLS encryption across our website and checkout process
  • Secure, trusted third-party payment processors
  • Password-protected internal systems
  • Access controls limiting data to staff and contractors with a legitimate need
  • Ongoing security monitoring and system maintenance
  • Fraud detection and prevention tools
  • Physical and organizational safeguards appropriate to our operations

While we work hard to protect your information, no digital system or transmission method is entirely immune to risk. We take every commercially reasonable precaution, but we cannot guarantee absolute security.

11. How Long We Keep Personal Information

We hold personal information only for as long as it is needed — to serve customers, run our business, and meet our legal obligations. When information is no longer required, we securely delete, anonymize, or destroy it, subject to any applicable legal, technical, or operational constraints.

As a general guide:

  • Account information is retained for the life of the account and a reasonable period after closure.
  • Order records, invoices, and payment records are typically retained for up to seven (7) years, or longer where required for tax, accounting, regulatory, legal, or dispute-resolution purposes.
  • Customer service records are kept for as long as needed to resolve issues, support customers, and maintain service quality.
  • Uploaded artwork, logos, and production files are retained to support fulfillment, reorders, quality assurance, customer service, and dispute resolution.
  • CASL consent, suppression, and unsubscribe records are retained as required to demonstrate compliance.
  • Analytics and advertising data are retained in accordance with the policies of the platforms through which they are collected.

12. Your Privacy Rights

Under applicable Canadian privacy law, you have meaningful rights with respect to your personal information. Subject to any legal limitations, these include the right to:

  • Know what personal information we hold about you and request access to it
  • Ask us to correct personal information that is inaccurate or out of date
  • Withdraw consent to the collection, use, or disclosure of your personal information, where consent is the basis for that activity
  • Unsubscribe from marketing or promotional communications
  • Request deletion of personal information we no longer have a legal basis to hold, subject to applicable retention requirements
  • Ask how your personal information is collected, used, disclosed, protected, and retained
  • Request details about our use of service providers outside Canada, where required by law

To exercise any of these rights, please reach out to our Privacy Officer:

Privacy Officer
Safetyapparel.ca
British Columbia, Canada
Phone: (604) 756-5052
Email: privacy@safetyapparel.ca

We may need to verify your identity before acting on a request, to ensure that personal information is disclosed or modified only at the direction of the person it belongs to.

We will respond to verified access or correction requests within 30 days of receipt, unless an extension is permitted under applicable law.

There may be circumstances in which we are unable to fulfill a request in full — for example, where doing so would reveal another individual's personal information, interfere with an active investigation, or conflict with a legal, regulatory, tax, or recordkeeping obligation. Where this is the case, we will explain our reasons to the extent permitted by law.

13. Who This Website Is For

Safetyapparel.ca is designed for tradespeople, contractors, construction and industrial businesses, crews, worksites, organizations, institutions, and other individuals who are of legal age and capable of entering into commercial transactions.

Our website is not intended for children, and we do not knowingly collect personal information from minors. If we learn that personal information has been submitted by or on behalf of someone who is not legally capable of providing valid consent, we will take appropriate steps to remove that information.

14. Links to Other Websites

Our website may include links to external websites, third-party platforms, social media channels, payment services, or other online resources. These links are provided for convenience and do not represent an endorsement of those sites or their privacy practices.

Safetyapparel.ca is not responsible for how third-party websites collect, use, or protect your information. Once you leave our site, their privacy policies and terms govern your interactions. We encourage you to review those policies before providing any personal information.

15. Our Commitment to Canadian Privacy Law

Safetyapparel.ca is headquartered in British Columbia and serves customers throughout Canada. We are committed to operating in compliance with all applicable Canadian privacy legislation.

Depending on where you are located and the nature of our interaction, the following laws may apply:

  • British Columbia's Personal Information Protection Act (PIPA)
  • The federal Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec's Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25
  • Other applicable Canadian privacy and anti-spam legislation

Our privacy practices are designed to meet or exceed the requirements of these laws, and we review them regularly to reflect changes in our business and the legal landscape.

16. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, the technologies we use, our service providers, or our legal obligations. When we do, we will post the revised version on this page and update the "Last Updated" date at the top.

Continuing to use Safetyapparel.ca after a revised policy is posted indicates your acceptance of the updated terms, subject to your rights under applicable law. We encourage you to review this page from time to time.

17. Get in Touch

If you have any questions, feedback, or concerns about this Privacy Policy or about how Safetyapparel.ca handles personal information, we would like to hear from you. Please contact our Privacy Officer:

Privacy Officer
Safetyapparel.ca
British Columbia, Canada
Phone: (604) 756-5052
Email: privacy@safetyapparel.ca